Customer Information, Scheduling and Planning

Customer Information Operations and Planning

Transit agencies can live and die by the experience of their consumers.  When their riders know about their transit options, and about the real time arrival of their transportation, they more easily can plan their trips.  As a result, ridership, mode use and satisfaction can rise and complaints can fall.

With 15 years developing information technology strategy and a reputation as the premier transportation planning firm built over more than 40 years, it’s in our DNA to help develop the right IT path for a transit agency’s success, from open trip planner platforms, to paratransit scheduling, to real time transit customer information systems such as the highly regarded OneBusAway and MTA BusTime.

To learn more about Customer Information, Scheduling and Planning tools and software at Cambridge Systematics, please contact